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Grab and Gojek: How to Use Them and Bali Taxi Zones at a Glance

In Bali, you can book a car through the Grab and Gojek apps. Gojek also offers GoRide motorcycle taxis. At the airport, follow the pickup point shown in the app and the signs to the designated lounge. Some areas, including Ubud, may have signs restricting app-based pickups, so check locally. If pickups are restricted, walk outside the restricted area and book again, or use a local taxi.

At a glance

How do I use Grab and Gojek in Bali?

Both apps let you book a car. In Gojek, you can choose GoCar or the GoRide motorcycle taxi separately.

  1. Choose your destination and ride

    Enter your destination in the app and select a Grab car or the service you need in Gojek: GoCar or GoRide.

  2. Check the pickup point and fare

    Check the pickup location and fare shown in the app. GoRide's listed fares are Rp1,800 per km during regular hours and Rp2,250 per km during peak hours. Check the app for the actual fare.

  3. Choose a payment method

    If you want to pay in cash, select cash as your payment method before booking. Grab does not let you split a single booking between cash and card.

  4. Check your vehicle and pickup location

    After booking, check the vehicle details and pickup point in the app, then board at the designated location.

How do I add a card for payment?

You can add a foreign-issued credit or debit card to Grab. You will need the card number, expiration date, CVV, and issuing market. Complete OTP verification if your bank requests it. Grab accepts cards that support 3D Secure.

In Gojek, add a card in the app's payment methods menu before using it to pay for GoRide, GoCar, or GoBluebird. Grab says foreign card payments for transportation services incur an international transaction fee on the total transaction amount.

  1. Add a card to Grab

    Enter your card details in the app and complete OTP verification if your bank requests it.

  2. Add a card to Gojek

    Add a credit or debit card in the app's payment methods menu, then use it to pay for rides.

Where do I catch Grab or Gojek at the airport?

At Ngurah Rai International Airport, check the pickup point in the app and airport signs instead of approaching drivers at random outside arrivals. The Grab Lounge is in the pickup areas of the international and domestic arrival terminals. The Gojek Customer Lounge is indicated in the international drop-off area and domestic arrivals hall.

  1. Check the pickup point in the app

    Check the pickup location shown on the booking screen.

  2. Follow the airport signs

    Check the signs and app directions, then go to the designated lounge for your app.

  3. Board at the lounge

    At the lounge, check the vehicle details in the app and board.

Where can I check Bali's taxi zones?

Restrictions on app-based pickups do not apply across the entire airport or all of Bali. Some villages and tourist areas, as well as certain streets in central Ubud, may have restriction signs. Check both the pickup location in the app and signs at the location.

If you see a restriction sign or a local driver tells you pickups are restricted, don't argue there. Walk outside the restricted area and book again, or take a local taxi. It's best to arrange your return ride in advance, especially if you're leaving from a remote area or late at night.

How much does getting around Bali cost?

Check the booking screen for app ride fares. Bluebird metered rides are charged according to the meter during the trip. The final fare may vary with traffic and route changes.

Transport optionListed fare or costWhat to check
GoRideRp1,800 per km during regular hours; Rp2,250 per km during peak hoursListed fares as of February 24, 2024; check the app for the actual fare
Bluebird metered taxiMinimum fare in Bali: Rp30,000App platform fee is extra; passengers pay additional costs such as transportation and parking
Bluebird fixed fareFare shown in the app when the booking is confirmedCheck the booking screen to see whether the ride is metered or has a fixed fare
Full-day private car and driverStandard vehicle: Rp600,000–900,000 for 8–10 hours, per vehicleCheck whether fuel is included, along with parking and entrance fees; northern and eastern itineraries may cost an additional Rp100,000 or more

What to do in these situations

  1. Booking just after arriving at the airport

    Check the app pickup point and airport signs, then go to the designated Grab Lounge or Gojek Customer Lounge.

  2. You see a pickup restriction sign in Ubud or elsewhere

    Walk outside the restricted area and book again, or take a local taxi.

  3. Returning from a remote area late at night

    Arrange your return ride with your hotel or driver before setting out, and check app availability at the location.

  4. Choosing a Bluebird taxi fare type

    Check on the booking screen whether the ride is metered or has a fixed fare.

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Before-you-go checklist

FAQ

Can I use Grab and Gojek in Bali?

Both apps let you book a car. In Gojek, you can choose GoCar or GoRide separately.

Where do I catch Grab at Ngurah Rai Airport?

Go to the Grab Lounge in the international or domestic arrival terminal pickup area. Check the pickup location in the app and follow the airport signs.

How do I pay by card with Gojek?

Add a credit or debit card in the app's payment methods menu first, then use it to pay for GoRide, GoCar, or GoBluebird.

What should I do if I can't get an app-based pickup in Ubud?

If a local sign or driver confirms that pickups are restricted, walk outside the restricted area and book again, or take a local taxi.

How much does GoRide cost in Bali?

The official listed fares, as of February 24, 2024, are Rp1,800 per km during regular hours and Rp2,250 per km during peak hours. Check the app for the actual fare.

Can I use an app-based ride late at night in Bali?

Vehicle availability and wait times vary. If you're leaving from a remote area or a pickup-restricted location, arrange your return ride with your hotel or driver in advance, and check app availability where you are.

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Site updated: 2026-11-01